At Morningsong Coffee Roasters, we are committed to providing a seamless and satisfactory shopping experience to all our valued customers. This fulfillment policy outlines the guidelines and procedures we follow to ensure efficient order processing, accurate product delivery, and exceptional customer service. Please read this policy carefully to understand our commitment to you.
1. Order Confirmation: Once you place an order with us, you will receive an order confirmation email containing the details of your purchase. This email serves as acknowledgment that we have received your order.
2. Order Fulfillment: We strive to process and fulfill orders promptly. Our dedicated team works diligently to ensure that your items are carefully roasted, packed, and prepared for shipment. Roast days are Mon, Tues, and Thurs all orders placed by the day before each roast day will be roasted and shipped out the same day. In case of any delays or exceptions, we will notify you promptly.
Shipping and Delivery:
1. Shipping Methods and Carriers: We partner with reliable shipping carriers to ensure your orders are delivered safely and efficiently. The available shipping methods and carriers will be displayed during the checkout process. Please note that delivery options may vary depending on your location.
2. Estimated Delivery Time: The estimated delivery time for your order will depend on the shipping method selected and your location. Please note that unforeseen circumstances, such as weather conditions or carrier delays, may affect the delivery timeframe. We apologize in advance for any inconvenience caused by such situations.
Returns and Exchanges:
1. Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. To be eligible for a return or exchange, the item(s) must be unused, in its original packaging, and accompanied by a valid proof of purchase. Some exclusions and restrictions may apply, and certain items may be non-returnable due to hygiene reasons or specific product characteristics.
2. Return Process: To initiate a return or exchange, please contact our customer support team within 10 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions and a return shipping label, if applicable. Please note that return shipping costs may be the customer’s responsibility, unless the return is due to an error on our part.
3. Refunds and Credits: Once we receive and inspect the returned item(s), we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used during the purchase. Please allow 7 days for the refund to be reflected in your account statement.
If you have any questions, concerns, or require further assistance regarding our fulfillment policy or any other matter, our friendly customer support team is here to help. You can reach us through our contact page.
We value your trust and strive to provide the highest level of customer satisfaction. Thank you for choosing Morningsong Coffee Roasters.